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A man with wavy hair stands outdoors by the water, wearing a Campbell's of Beauly Casentino Fleece Gilet over a green sweater. He sips from a small cup and holds a metal flask, with a blurred natural background behind him.

Returns

We hope you are delighted with your purchase.

If you’re not completely satisfied, we’re happy to offer a refund. If you require a different size or colour, please place a new order via our website. We process returns as refunds only, allowing you to secure replacement items without delay.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. This does not affect your statutory rights.

Use the same courier your order was delivered with to generate your returns label; DHL returns are £15 (UK) or £35 (International) while UK returns via Royal Mail are free to send with a £4 handling fee deducted from your refund.

Please begin by initiating your return here.

Return Conditions

Conditions

Items must be unworn, in original condition, with protective packaging. We cannot accept returns of garments with strong odours, like smoke, cooking or perfume, or that are excessively crumpled.

Process

Please complete the returns form enclosed with your order. Kindly note that return postage is the customer’s responsibility, and we cannot be held liable for items lost or damaged in transit.

Return Terms

UK Returns

Returns must be initiated within 14 days of receiving your order.

Items should be returned in original condition, with proof of purchase and this completed form.

Refunds will be processed within 30 days of receiving your return.

International Returns

Returns must be initiated within 14 days of receiving your order.

Your DHL return label includes the required customs information.

As an added precaution, please mark your parcel clearly with: BRITISH RETURN GOODS to prevent customs delays or additional charges.

Returns

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Be among the first to explore our newest collections and seasonal inspirations. Enjoy exclusive access to limited releases, designed for a discerning clientele.

Worldwide Delivery, Handled with Care

All orders are sent DDP via DHL Express, with VAT/duties charged at checkout and nothing further to pay on delivery. For US customers, a flat $40 rate applies.

Ready to Help

Our knowledgeable team is on hand to advise on fit, style, fabric and care, in-store or by email—offering a discreet, concierge-level experience tailored to you.