Sizing can vary between garments so you’ll find a size guide and any relevant fit notes on each product page. We recommend checking these before placing your order.

No. Brands such as R.M. Williams, Le Chameau and Musto use their own sizing. Please check the size guide and fit notes on the individual product page before ordering.

Of course. Our team can advise you on fit, style and fabric. Email shop@campbellsofbeauly.com with your usual size and measurements or call our Beauly shop on 01463 782239.

You are welcome to visit us in Beauly or Dornoch to try garments on.

If you would prefer a garment made to your measurements, our tailors in Beauly offer bespoke and made-to-measure tailoring by appointment.

We process online returns as refunds rather than direct exchanges. To secure the correct size before it sells out, we recommend placing a new order and returning the original item for a refund.

Please refer to our Returns & Refunds Policy or see below for information.

We deliver throughout the UK and to most countries worldwide. Select your country using the menu at the bottom of the website to view prices in your local currency.

We offer three UK delivery services:

• Royal Mail Tracked 48: £5.15
• Royal Mail Special Delivery: £10.35
• DHL Express: £13.68

Available options will be displayed at checkout.

Orders received before 1pm GMT are normally dispatched on the same working day. Orders placed after 1pm, at weekends or on public holidays will be dispatched on the next working day.

For orders delivered to the EU, USA or Canada using our Delivery Duty Paid service, VAT and applicable import duties are calculated and charged at checkout. There should be nothing further to pay when your parcel arrives.

Customers in other countries may be responsible for local customs duties and taxes on delivery. Any applicable charges are determined by the destination country’s customs authority.

Yes. Log in to your account and open the relevant order. You can download your VAT invoice from the bottom of the order page.

US orders are sent by DHL Express. Delivery starts at a flat rate of $40, with duties and tariffs paid at checkout.

Larger or unusually sized orders may incur an additional delivery charge. The final cost will be shown at checkout.

DHL generally provides smooth cross-border delivery for orders valued at up to $2,500. Orders above this value may require additional customs inspection, which can delay delivery by a few days.

Yes. Canadian customers can view the available delivery options at checkout, including Delivery Duty Paid by DHL Express where available.

Yes. Select Click & Collect from Beauly at checkout. Orders are usually ready within 24 hours and we’ll email you when your order is ready.

Click & Collect is available from our Beauly shop only and is not currently available from Dornoch.

Our final order dates for Christmas delivery will be published closer to the festive season. We recommend ordering early, particularly for international deliveries.

We’ll email your tracking details when your order is dispatched. Royal Mail and DHL may also send you delivery updates directly.

If you have an account, you can also view your order information by logging in.

Online returns are processed as refunds rather than direct exchanges. To secure the size or colour you want before it sells out, place a new order and return the original item for a refund.

Items purchased from our Beauly or Dornoch shops may be exchanged or returned in store, subject to our returns policy.

Please begin your return within 14 days of receiving your order. This applies to UK, EU and international orders.

Begin your return through our Schedule A Return service. During the process, you’ll be able to create your return label, so there is no separate form to complete.

UK returns may be sent using Royal Mail or DHL. International returns are handled by DHL. Please follow the instructions provided during the returns process.

• Royal Mail, UK only: free to send, with a £4 handling charge deducted from your refund
• DHL within the UK: £15
• DHL international: £35

The relevant charge will be deducted from your refund.

Items must be unworn and returned in their original, saleable condition, with all labels and protective packaging intact.

We cannot accept garments with noticeable odours, including smoke, cooking or perfume, or items that are excessively crumpled, marked, damaged or otherwise unsuitable for resale.

Refunds are issued to your original payment method within 14 days of our receiving your return. We usually process them much sooner, often within three working days.

Your bank or payment provider may take additional time to show the refund in your account.

Your DHL return label includes the required customs information. You must also mark the parcel clearly with:

BRITISH RETURN GOODS

This helps prevent delays and unnecessary customs charges. If the parcel is not marked correctly and customs charges are applied, Campbell’s of Beauly may pay these charges and deduct the amount from your refund.

EU customers may withdraw from an eligible purchase within 14 days of receiving it, without providing a reason. Complete our EU Withdrawal form and we’ll confirm when it has been received.

Bespoke and made-to-measure garments cut or made by our Tailoring Department cannot be returned unless faulty.

Fabric cut to your requested length is also non-returnable unless faulty.

Yes. Online orders may be returned in person to either our Beauly or Dornoch shop for a refund, subject to our Returns policy.

Digital Gift Cards are available in values ranging from £25 to £2,000. Select your preferred amount on our Digital Gift Card page.

Digital Gift Cards can be used online and in our Beauly and Dornoch shops. They can be used for retail items, fabric sold by the metre and our tailoring services.

Yes. Select “I want to send this as a gift” on the Digital Gift Card page. You can then add the recipient’s name, write a personal message of up to 200 characters and choose the date on which you would like the Digital Gift Card to be delivered.

We’ll email it directly to the recipient on your selected date.

Yes. Physical Gift Cards are available from our Beauly and Dornoch shops.

Gift cards purchased online are supplied as Digital Gift Cards and sent by email.

No. Campbell’s of Beauly Gift Cards do not have an expiry date.

Email shop@campbellsofbeauly.com with the last four digits of the gift card code. Please also include the recipient’s name or email address so that we can identify the correct card.

A Digital Gift Card can be re-sent to the original recipient.

We may be able to replace a lost Physical Gift Card if we can match it to the purchaser or recipient in our records. Please contact us for assistance.

Yes. You can use more than one gift card online by entering each unique code.

In our shops, a gift card can be combined with another gift card, a credit or debit card, or cash.

Gift receipts are available for purchases made in our Beauly and Dornoch shops.

We do not currently include gift receipts with online orders. If you request gift wrapping, however, we’ll carefully mark out the prices on the items.

Yes. Enter the recipient’s address as the delivery address and add a gift note in the “Gifting This? Add A Special Note” box in your basket.

We’ll mark out the prices on the items before sending the order.

A gift purchased through our website may be returned in its original, saleable condition.

The recipient should email weborders@campbellsofbeauly.com, and our team will explain the next steps. Refunds will normally be made to the original purchaser’s payment method.

Yes. Our complimentary gift-wrapping service can be requested in the “Gifting This? Add A Special Note” box in your basket.

We’ll mark out the price, wrap each item in two layers of Campbell’s of Beauly tissue paper and finish it with our branded ribbon.

Yes. Add your message in the “Gifting This? Add A Special Note” box in your basket. We’ll print it on a Campbell’s of Beauly compliments slip and include it with the order.

Yes. Write your gift message, or simply tell us that the order is a gift, in the “Gifting This? Add A Special Note” box when placing your order.

You can also ask about gift wrapping when shopping in either of our stores.

Email shop@campbellsofbeauly.com with the last four digits of the gift card code. Please also include the recipient’s name or email address so that we can identify the correct card.

An e-gift card can be re-sent to the original recipient.

We may be able to replace a lost physical gift card if we can match it to the purchaser or recipient in our records. Please contact us for assistance.