Terms of Sale
Purchasing products from this website
Customers outside of the EU will not be charged UK VAT tax (at the current rate) however local Government and import duties may be levied on any goods dispatched by post and are payable by the customer upon receipt of your goods, these costs are non-refundable by Campbell’s of Beauly as they are out of our control. All orders on this site will be charged in British Pounds Sterling.
Question: Can I have free postage?
Answer: We all like free postage and we have considered offering it but the costs would have to be absorbed somewhere else (i.e. the price of the clothes going up). This is a genuine charge that we have to pay and therefore we have no alternative other than to ask you to contribute to this cost. A Royal Mail rate calculator will automatically update your shipping costs at checkout. The cost is dependent on the overall weight of your order, your shipping address and selected postal/courier service. There are a choice of competitive rates; for most UK customers shipping averages £5 to £10, international shipping typically costs between £10 and £20. We may run promotions on occasion offering free shipping, to be the first to know about these please sign up to our newsletter.
Question: Why don’t you always offer free returns when most of your competitors do?
Answer: Again, as we mentioned earlier, it would mean the costs being pushed on to the clothes. The costs are more transparent this way.
Refunds & Exchanges
We guarantee to refund your goods when an item is returned unworn within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World). Please note that we are unable to exchange or refund items once they have been hemmed or altered. Returns that do not meet our policy will not be accepted and will be sent back. Once we’ve received your items, you’ll receive an acknowledgement email. We’ll issue a refund to your original payment method that same day and your credit card company will typically take 4-7 working days to process the refund.
Should you wish to return any item to us we will happily accept returns in our Beauly store or by mail to the following address: CUSTOMER RETURNS, Campbell’s of Beauly, Highland Tweed House, High Street, Beauly, IV4 7BU.
Please note that you will be responsible for the costs of returning goods to us unless the item was delivered to you in error. We would recommend for your own protection that you use a recorded delivery service or alternatively we recommend that you request a proof of postage from the Post Office and keep your receipt until your return has been processed. Unfortunately we cannot be held responsible for anything lost or damaged in transit.
If you are returning goods from outside the UK please read the following carefully: Many items that are returned to us get held up at customs due to incorrect labelling resulting in substantial customs charges and in some cases goods being returned to the sender (you). This often occurs to items coming back from the U.S.; we are unable to accept, or refund, any such costs associated with return goods levied by customs or carriers. Please able both the outside of the package and the airway bill with the following phrase: ‘BRITISH RETURN GOODS’ This is very important as it prevents you, the customer, being charged with any import duty or tax on goods that are simply being returned to the UK for exchange or refund.
** Covid 19 update – we are very happy to extend our returns policy if you need us to, we completely understand that it may be difficult to get to the post office or you may not be at the address where the items were sent.